1. The deal
You sign up. We answer your phone with an AI receptionist trained on your services. You pay monthly. Either of us can end it any time. That's the spirit.
2. Who we are
Your Offsider is operated by Kaizen ICT Pty Ltd, an Australian company based in Adelaide, SA. These terms are a contract between you (the customer) and us.
3. The 30-day free trial
- 30 days from when we provision your number.
- No card upfront, no auto-charge at the end. We'll email you before the trial ends with a one-click upgrade.
- If you don't upgrade, we keep your account open for 14 more days then archive it. Archived accounts can be restored within 90 days.
4. Subscription & pricing
- Plans are billed monthly in advance. Prices on the website are AUD, GST inclusive.
- Each plan includes a fixed call allowance. Calls beyond your allowance are billed at the per-call rate listed on your plan.
- We'll give you 30 days' notice before any price increase. If you don't like it, cancel before the new price kicks in.
5. Cancelling
Cancel from your dashboard or by emailing hello@youroffsider.ai. Your service runs to the end of the current billing period. We don't pro-rate refunds for partial months, but if something's gone wrong, talk to us — we'd rather refund than have you grumpy.
6. What you're responsible for
- Accurate setup: the AI quotes prices and qualifies jobs based on what you told us. If you said "I do gas fitting" and you don't, that's on you.
- Confirming bookings: the AI books or proposes times. You're the one turning up to the job. Confirm via the dashboard or by calling the customer.
- Compliance with your trade: licensing, insurance, taxation, work health and safety — your responsibility, not ours.
- Lawful use: don't use Your Offsider to harass, defraud, or impersonate. Don't point it at numbers you don't own.
7. What we're responsible for
- Answering your calls 24/7 with reasonable accuracy. We target >99.5% uptime; if we drop below 99% in a calendar month we credit you 10% of that month's fee.
- Keeping your data secure (see the Privacy Policy).
- Treating you like a person. If you ring us, a human will answer (yes, the irony is not lost on us).
8. AI mistakes
The AI is good but it's not infallible. It will occasionally misunderstand, mishear, or capture a wrong digit in a phone number. We work hard to keep that rate low and we capture a recording of every call so you can verify. You agree to review captured jobs before relying on them for irreversible action (like driving 90km to a wrong address). We're not liable for losses caused by AI errors when a quick review would have caught them.
9. Caller consent & recording
Your AI's first sentence discloses that the call is recorded and handled by an automated assistant. This satisfies the most stringent Australian state recording laws. You agree not to disable or alter that disclosure.
10. Liability
Australian Consumer Law gives you certain non-excludable rights — those always apply. Beyond that, our maximum liability to you in any 12-month period is capped at the fees you paid us in that period. We're not liable for indirect or consequential losses (lost jobs you would have got anyway, hurt feelings, missed cricket).
11. Suspension & termination
We can suspend the service if you don't pay (we'll email you first), if you break these terms in a serious way, or if your usage is putting other customers at risk. We'll always tell you why and give you a chance to fix it where the law lets us.
12. Changes to these terms
We'll email you and post a notice if we make material changes. Continuing to use the service after that means you accept the new terms. If you don't, cancel and we'll refund any unused prepaid time.
13. Governing law
These terms are governed by the laws of South Australia. Any disputes go to the courts of South Australia. We'll always try to sort it out by email first.